Terms and Conditions

Sports Stop T/A Oneills Sports

About Us Oneills Sports are completely dedicated to your total satisfaction.If you have any suggestions or comments please email us at enquiries@oneills-sports.co.uk

SHOPPING; Making a purchase could not be easier. Just browse our website using the Navigation tabs on each page. When you have found a product that you wish to order, select your size from the drop down list and add it to your shopping basket by clicking the "Add to basket" button.

CLUB WEBSHOPS; All orders placed on the CLUB WEBSHOPS are bespoke items once they have been embroidered with a Club badge , initials or a name - therefore they are non returnable .Oneills Sports will only refund items which have been sent in error by ourselves.

We do not hold stock of embroidered items all the stock is plain and we only embroider the items which are placed from orders which come through the website .

If you are unsure of sizing please call the Oneills Sports office where we will be happy to help. We can send out plain samples which you can then try on to help with your ordering. We will charge a carriage fee for this service

PURCHASING & PAYMENT; Once you have completed your basket, proceed to the checkout by clicking the "Checkout" button at the top of your page. You will then be asked for a few details that we need to complete your order request.

We accept all major credit & debit cards for payment. You may send your credit card information via phone, mail or over the Internet.

You will receive an order confirmation by email this will contain your unique order number, please quote your order number in all communications.

If you are shopping from outside the U.K. for example North America, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

BACK ORDERS; If your item is not in stock, we will place on back order for you. You will always be emailed or phoned with the option to cancel your order if you would rather not wait.

SHIPPING & HANDLING; For products to be delivered within the United Kingdom we will ship either by first class post or delivery by carrier.

DELIVERY; Goods are not dispatched until full payment has been received. We aim to dispatch all embroidered or printed SPORT WEBSHOP orders within 10 working days from the close date displayed on the left hand side of the Oneills sports website. SCHOOL WEBSHOP DELIVERIES will be despatched within a few days as long as the garments are in stock .Non branded stock (no embroidery/print or initials) items to be dispatched within 3 working days. Where delivery cut-off dates have been agreed with your club, school or college delivery lead times will be clearly shown on the relevant webshop page.

RETURNED ITEMS; 

You have statuatory rights under the Distance Selling Regulations, 2014, that you can return any non personalised items within 14 days of receipt at your own expense. Please contact us by phone or e mail prior to any returns being made.

Sportstop relies on the customer to order the correct sizes and quantities as the following suppliers will not accept returns - Nike, Joma, Stanno, Errea. If these suppliers agree to exchange or take back goods, any restocking fee will have to be paid by the customer. This does not effect your statuatory rights above.

We class all football clubs,universities,schools,hm forces and other businesses, as business to business customers. These orders are governed by different rules to that of the standard distant selling regulations, 2014.

With business to business, you cannot automatically return good for credit, or cancel outstanding orders ordered specifically for you from our trade suppliers. All returns and cancellations are at the discretion of Sportop LTD.

We will onlyreplace or refund embroidered or printed items if we have sent outincorrect goods or there is a fault with the garment

REPLACEMENT GARMENTS; Where replacement garments are required due to incorrect choice of sizes postage costs for replacements may be charged to the customer.

TAX CHARGES; For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and we will deduct the VAT for you beforewe send out your order.

CREDIT CARD SECURITY; Our shopping cart use an SSL certificate with "High-grade encryption(AES-256 256 bit). All details are held in the strictest confidence. Wewill process your order in the best possible way and once an order iscomplete, your payment details are shredded. We know of no documentedcases of credit card fraud using our shopping system over the Internet.